Privacy Policy & Cookies Policy

Last updated: August 15th 2025

Kite Sisters (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, join our retreats and camps, or interact with us online.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, and mailing address.
  • Booking & Payment Details: information required to reserve and pay for camps or services (handled securely via third-party providers).
  • Travel Information: dietary preferences, medical notes (if voluntarily provided), and emergency contact information.
  • Technical Data: IP address, browser type, device data, and cookies.

2. How We Use Your Information

We use your information to:

  • Process bookings and manage reservations.
  • Provide customer support and respond to inquiries.
  • Send updates, newsletters, or promotional offers (you may opt out at any time).
  • Improve our website, services, and customer experience.
  • Comply with legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies and similar tools to analyze traffic, improve performance, and personalize your experience. You can manage cookie settings through your browser or via our cookie banner.

4. Sharing Your Information

We do not sell or rent your personal information. We only share your data with:

  • Service Providers (such as payment processors, booking systems, and email platforms).
  • Legal Authorities if required by law or to protect our rights.

5. International Data Transfers

As we serve clients worldwide, your data may be transferred and stored outside your country. We take all reasonable measures to ensure your information remains secure.

6. Data Security

We use industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Restrict or object to certain data processing activities.
  • File a complaint with your local data protection authority.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: office@kite-sisters.com
Address: Diputacion 348. Barcelona, Spain

Cookie Policy

This website uses cookies to improve your browsing experience, analyze traffic, and deliver personalized content and offers.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve site functionality, and understand how visitors interact with our content.

2. Types of Cookies We Use

  • Essential Cookies: Required for the website to function (e.g., bookings, logins).
  • Analytics Cookies: Help us understand website traffic and performance.
  • Functional Cookies: Store your preferences for a personalized experience.
  • Marketing Cookies: May be used to deliver relevant ads or content.

3. Third-Party Cookies

We may use trusted third-party services (such as Google Analytics, Meta Pixel, or booking/payment providers) that place cookies on your device to help us analyze traffic and improve services.

4. Managing Cookies

When you first visit our site, you will see a cookie consent banner. You can accept or manage your preferences there. You can also control cookies through your browser settings and delete them at any time.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in law or technology. Updates will be posted on this page with the revised date.