Terms and Conditions

Package Prices & General Terms

  • Package prices are non-negotiable and non-transferable, valid only for the client(s) who made the booking.
  • Prices are subject to change without notice. The only way to lock in the current price is by paying the advance deposit.
  • No credits or discounts will be offered for late arrivals or early departures.
  • If you require a receipt for your payment (in addition to this booking form), please contact us at office@kite-sisters.com, including your full name, billing address (with country), and reservation reference.

Responsibility & Force Majeure

Leveller Group S.L., Kite Sisters, organizers, instructors, and assistants are not responsible for wind conditions or other factors beyond our control that may cause suspension or cancellation of activities.

  • No refunds will be issued in these cases (including for lessons or rentals).
  • “Circumstances beyond our control” may include but are not limited to: government restrictions, political/social crises, war, riots, terrorist activity, civil strife, strikes, industrial disputes, transport disruptions, flight cancellations or rescheduling, closed or congested airports/ports, natural disasters, fires, epidemics, pandemics, health risks, and severe weather conditions.

Booking & Cancellation Policies

  • Your booking is confirmed once the client pays the 50% deposit (first payment).
  • The remaining 50% balance (second payment) is due 60 days before camp start.
  • Failure to pay the balance by the deadline will result in automatic cancellation.
  • Last-minute bookings (60 days or less before the start date) require full payment at the time of booking.

Cancellation Policy (strict, no exceptions):

  • Deposit (50%) – Non-refundable, no exceptions (including medical emergencies).
  • Balance (50%) – Refunds/credits depend on cancellation date:
  • 59+ days before camp: 100% of balance remains as credit (50% of total package).
  • 45–59 days before camp: 50% of balance remains as credit (25% of total package).
  • 30–44 days before camp: 25% of balance remains as credit (12.5% of total package).
  • 0–29 days before camp: No refund or credit.
  • Credits are valid for one year from the date of cancellation.
  • Clients are responsible for all additional costs or commissions related to payments (bank transfer fees, PayPal fees, etc.).

    By making a payment, the client confirms they have read, understood, and agreed to these terms, conditions, and cancellation policies.

    Travel Insurance & Health Coverage

    Kite Sisters packages do not include travel insurance.

    Clients must purchase comprehensive travel insurance that covers: medical expenses, trip cancellation, lost luggage, flight issues, and accidents.

    Mandatory: Insurance must specifically cover kitesurfing, wingfoil, and extreme sports for the entire duration of the camp. Many providers do not include this by default, so please check your policy carefully.

    Proof of insurance must be submitted before camp begins.

    Policy Waiver:
    If a client chooses not to purchase travel insurance, they accept full responsibility for any accidents, injuries, medical expenses, cancellations, or additional costs that would normally be covered by insurance.

    Minimum Participants Policy

    All Kite Sisters retreats require a minimum number of participants to run.

    If the minimum is not met, Kite Sisters reserves the right to cancel the camp.

    In this case, clients will be offered the option to:

    • Transfer payments as credit for a future camp, or
    • Receive a full refund of payments made.

    Kite Sisters is not responsible for costs outside the package (e.g., flights, transfers, personal expenses) in the event of cancellation.

    Liability & Assumption of Risk

    Participation in kiteboarding, wingfoil, and related activities involves inherent risks (including injury or accident). By joining, the client acknowledges and voluntarily accepts these risks.

    Kite Sisters, its instructors, and partners are not liable for personal injury, property loss, or damages arising during the camp, except in cases of proven negligence.

    Governing Law & Jurisdiction

    These Terms & Conditions are governed by the laws of Spain (Leveller Group S.L. legal seat). Any disputes shall fall under the jurisdiction of the courts of Barcelona, Spain.

    Package Prices & General Terms

    • Package prices are non-negotiable and non-transferable, valid only for the client(s) who made the booking.
    • Prices are subject to change without notice. The only way to lock in the current price is by paying the advance deposit.
    • No credits or discounts will be offered for late arrivals or early departures.
    • If you require a receipt for your payment (in addition to this booking form), please contact us at office@kite-sisters.com, including your full name, billing address (with country), and reservation reference.

    Responsibility & Force Majeure

    Leveller Group S.L., Kite Sisters, organizers, instructors, and assistants are not responsible for wind conditions or other factors beyond our control that may cause suspension or cancellation of activities.

    • No refunds will be issued in these cases (including for lessons or rentals).
    • “Circumstances beyond our control” may include but are not limited to: government restrictions, political/social crises, war, riots, terrorist activity, civil strife, strikes, industrial disputes, transport disruptions, flight cancellations or rescheduling, closed or congested airports/ports, natural disasters, fires, epidemics, pandemics, health risks, and severe weather conditions.

    Booking & Cancellation Policies

    • Your booking is confirmed once the client pays the 50% deposit (first payment).
    • The remaining 50% balance (second payment) is due 60 days before camp start.
    • Failure to pay the balance by the deadline will result in automatic cancellation.
    • Last-minute bookings (60 days or less before the start date) require full payment at the time of booking.

    Cancellation Policy (strict, no exceptions):

    • Deposit (50%) – Non-refundable, no exceptions (including medical emergencies).
    • Balance (50%) – Refunds/credits depend on cancellation date:
    • 59+ days before camp: 100% of balance remains as credit (50% of total package).
    • 45–59 days before camp: 50% of balance remains as credit (25% of total package).
    • 30–44 days before camp: 25% of balance remains as credit (12.5% of total package).
    • 0–29 days before camp: No refund or credit.
    • Credits are valid for one year from the date of cancellation.
    • Clients are responsible for all additional costs or commissions related to payments (bank transfer fees, PayPal fees, etc.).

      By making a payment, the client confirms they have read, understood, and agreed to these terms, conditions, and cancellation policies.

      Travel Insurance & Health Coverage

      Kite Sisters packages do not include travel insurance.

      Clients must purchase comprehensive travel insurance that covers: medical expenses, trip cancellation, lost luggage, flight issues, and accidents.

      Mandatory: Insurance must specifically cover kitesurfing, wingfoil, and extreme sports for the entire duration of the camp. Many providers do not include this by default, so please check your policy carefully.

      Proof of insurance must be submitted before camp begins.

      Policy Waiver:
      If a client chooses not to purchase travel insurance, they accept full responsibility for any accidents, injuries, medical expenses, cancellations, or additional costs that would normally be covered by insurance.

      Minimum Participants Policy

      All Kite Sisters retreats require a minimum number of participants to run.

      If the minimum is not met, Kite Sisters reserves the right to cancel the camp.

      In this case, clients will be offered the option to:

      • Transfer payments as credit for a future camp, or
      • Receive a full refund of payments made.

      Kite Sisters is not responsible for costs outside the package (e.g., flights, transfers, personal expenses) in the event of cancellation.

      Liability & Assumption of Risk

      Participation in kiteboarding, wingfoil, and related activities involves inherent risks (including injury or accident). By joining, the client acknowledges and voluntarily accepts these risks.

      Kite Sisters, its instructors, and partners are not liable for personal injury, property loss, or damages arising during the camp, except in cases of proven negligence.

      Governing Law & Jurisdiction

      These Terms & Conditions are governed by the laws of Spain (Leveller Group S.L. legal seat). Any disputes shall fall under the jurisdiction of the courts of Barcelona, Spain.