Package prices are not negotiable.

Packages are not transferable to other individuals and are only valid for the client/s that has booked.

Prices can change without notice.

Every Camp needs a minimum amount of attendants to happen. Please, check the “Minimum Attendants” section to learn more.

No credits or discounts are offered to a guest arriving late or leaving early.

Leveller Group S.L, Kite Sisters, organizers, instructors and assistants are not responsible regarding wind conditions or other variables outside of our control that might cause the suspension or non-realization of the activities and event (Camp). There is no refund on these cases; including lessons and rentals. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care.

Such circumstances can include, but are not limited to: the government or political/social crisis, war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, technical problems with transport including changes imposed due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, natural or nuclear disasters, fire, quarantine, epidemics, pandemics, health risks, actual or threatened severe weather condition.

Payment and Service contracting suppose the reading, understanding and agreement of the Booking Terms, conditions and Cancellation Policies.

The spot in the Camp will be confirmed once the client has paid the 50% advance (first) deposit.

50% Balance (second) payment needs to be paid 60 days before the camp starts.

Please note that, if the client has not paid the Balance 60 days before check-in, the reservation is automatically canceled.

In case of last-minute bookings (60 days before the camp), it ́s necessary to pay for the full package price.

No Exceptions to Cancellation Policy can be made for any reason. We understand that things can get complicated but, due to the nature of our business and our Camps, we cannot be flexible in our Policies. Cancellations are non-refundable, no exchangeable, no rescheduled:

Deposit (50% – First Payment): No refundable, no transferable, non-rebookable, non-possible to reschedule; no exceptions, including forced medical emergencies.

Balance (50% – Second Payment): Please, check the cancellation fees below.

Naturally, no one books with the intention of canceling or postponing their Camp, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation.

Balance (50% – Second Payment). Cancelation Fees:

Cancelation 60 or more days before the camp: 100% of the Balance payment remains
as a credit (50% of the total payment) for future camps with Kite Sisters.
Cancelation between 59 to 45 days before the camp: The 50% of the Balance payment remains as credit (25% of the total payment) for future camps with Kite Sisters.

Cancelation between 44 to 30 days before the camp: The 25% of the Balance payment remains as credit (12,5% of the total payment) for future camps with Kite Sisters.

Cancelation 29 to 0 days before the camp: credit no longer available. No refund or credit is available of your Balance / Final / Second payment.
The remaining credit will be available to use for the period of 1 (one) year, starting the same day that the cancelation has been made.

In case of Payment through Bank Transfer or PayPal, the client is responsible for extra cost/commission for services or bank transfer fees (bank transfers fees not shared).

Payment and Service contracting suppose the reading, understanding, and agreement of the Booking Terms, conditions, and Cancellation Policies.

Due to Covid, things are different than before for Camps planning, that´s the reason why we had to develop a “Minimum Attendance policy”.

Kite Sisters can cancel a Camp if the minimum number of participants is not reached. Every Camp will be reconfirmed 60 days before its starting date, or before it´s time for the balance payment.

Do not book any flight until then, please.

In case the Camp is canceled by Kite Sisters due to the minimum attendance policy, we will fully refund your pre-payment, or you can use the deposit towards a future Camp.

Please note that in case of refunds, there can be a slightly variation between the refunded amount and what you will receive in your account, this is due to the currency exchange rate between the date you have booked your Camp and the day the refund was process (exchange rates between USD and euros). We will refund to the original form of payment (credit cards) through our payment system, in euros. We are not responsible of the currency conversion made by your bank. 

The refund policy only applies to new bookings and payments made in 2022, it does not apply to rescheduled reservations or/and payments made in 2019 and 2020.

Payment and Service contracting suppose the reading, understanding, and agreement of the Booking Terms, conditions, and Cancellation Policies.

Client is responsible of understanding the risks of traveling during Covid-19 times.

Please, make sure that you read the travel restrictions and guidelines at your departure country and arrival destination, in order to confirm that you are enabled to travel.

We strongly encourage to get fully vaccinated before any travel and contract a travel health insurance that covers expenses for Covid-19 treatment.

Any extra charges, expenses, cancellations and / or delays that might occur due to travel during or after Covid-19 pandemic are entire responsibility of the client.

Payment and Service contracting suppose the reading, understanding and agreement of the Booking Terms, conditions and Cancellation Policies.

Reservations are NOT refundable, no exceptions.

Please, make sure you read, review and understand our Contracting Terms & Conditions and our Cancelation Policy BEFORE booking and paying your reservation. 

We STRONGLY recommend booking a “Cancel for any reason” insurance together with the reservation.

Payment and Service contracting suppose the reading, understanding, and agreement of the Booking Terms, conditions, and Cancellation Policies.

The Kite Sisters packages do not include Travel Health Assistance (also known as Travel Insurance or travel coverage).

Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident, and other losses incurred while traveling, either internationally or domestically.

It´s the complete and full responsibility of the client to purchase her own insurance.

It´s mandatory to purchase insurance that covers Kitesurfing and extreme sports during the days that the client will participate in the Camp. Please, note that not all companies provide coverage for water sports, extreme sports, and/or Kitesurfing, so make sure to purchase a product that does.

Travel insurance information will be requested before the Camp starts, in order to accept the client on the Camp.

Four weeks before traveling, you will receive our Liability Release and Assumption of Risk Form for Kiteboarding, Watersports, and Activities.

You will need to print, read, complete, sign, and send it back to us, in order to be able to participate in the Camp.

The client understands and agrees that kite, board and accessories rentals are at her own responsibility. No insurance is offer and radical tricks are NOT covered.

Damaged or lost equipment will be charged according to the current retail and repair workshop price list.

Our weekly rental packages are not refundable, in case of no wind.

Images, maps, and information are provided by partners, tourist offices, and professional photographers. Photos of accommodation may not match due to many hotel rooms or accommodation places. Kite Sisters™ can not be held liable for this.

As explained and established in the Camp information, accommodation during the Camp may change, depending on the group size and requirements.

Photos and descriptions of the lodging (House, Villa, Hotel, Posada) are only referential and might change depending on current regulations, group size, and requirements. 

Leveller Group S.L. has adopted the security dimensions according to what is established by the Law 15/1999, of personal data protection.

At any moment you can request your right to access, rectify or cancel, by written communication, your data to Leveller Group S.L., located in Carrier Diputación 348, 08013, Barcelona.

This privacy policy sets out how Kite Sisters and Leveller Group S.L. uses and protects any information that you give Kite Sisters and Leveller Group S.L. when you use this website.

Kite Sisters and Leveller Group S.L.  are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We may provide your personal information as well as any personal information you provide in relation to the persons whose arrangements have been requested by you, to suppliers and carriers that might be located outside the EU, to enable the operation of the service requested by you.

If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable the provision of the services to you.

Internal record keeping.

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: office@kite-sisters.com
By Phone: +34 674 114 311

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

This is the Cookie Policy for Kite Sisters, accessible from www.kite-sisters.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies, please read “What Are Cookies”.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account-related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies: This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.
• Orders processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Surveys-related cookies: From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookies: When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
• Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Privacy Policy Template Generator.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: surf@kite-sisters.com

The term KITE SISTERS is a REGISTERED TRADEMARK worldwide.

Unless otherwise stated, Leveller Group SL and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved including the use of the term ‘Kite Sisters’ under trademark law protection.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• republish material from this website (including republication on another website);
• sell, rent or sub-license material from the website;
• show any material from the website in public;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
• edit or otherwise modify any material on the website; or
• redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not use this website to transmit or send unsolicited commercial communications.

Restricted access

Access to certain areas of this website is restricted. Leveller Group SL reserves the right to restrict access to areas of this website, or indeed this entire website, at Leveller Group SL discretion.

If Leveller Group SL provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Leveller Group SL may disable your user ID and password in Leveller Group SL sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Leveller Group SL a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. 

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Leveller Group SL, Kite Sisters or a third party.

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

Leveller Group SL reserves the right to edit or remove any material submitted to this website, or stored on Leveller Group SL´s servers, or hosted or published upon this website.